We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call/text
Defective Products: Most of our products include a one-year parts and labour warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify us of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact us and we will help facilitate a service call with the manufacturer directly.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by our delivery teams for all local deliveries within a 75km radius of Leamington, Ontario.
Upon delivery, we will inspect your product for damage along with you. If the product is damaged, you have the right to refuse the delivery and we will work with you on getting a new item delivered to you.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a restocking fee. Any product that has been installed may incur removal charges if professional services are required.
Special order merchandise is subject to a restocking fee and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.